Unified in a commitment to excellence.
With more than 90 years of combined industry experience, our diverse team of appraisers and market valuation experts are passionate about real estate on Vancouver Island and it shows with our commitment to professionalism, service quality and continuous skills and knowledge development.
Meet Our Team
Christine Traynor, CRA, P.App.
Christine’s passion for real estate formed early in her career. In 2002, she began working as a residential appraiser in the Fraser Valley and Greater Vancouver Metropolitan areas followed by a two-year period working throughout the Whistler region, before relocating to Victoria in 2006. In September 2009, Christine achieved her CRA designation through the Appraisal Institute of Canada (AIC).
With fifteen years’ experience in real estate, including 12 years working as an appraiser and three in new development marketing and sales, Christine brings perspective and experience like no one else in the region. When she’s not focused on real estate, Christine enjoys keeping active in the outdoors including running, paddleboarding and hiking.
Robin Burrell, BA, AACI, P. App
Robin’s experience in appraisals transcends more than four decades. His career began with the Canadian Mortgage and Housing Corporation (CMHC), followed by three years with the Department of National Revenue, before joining West Coast Savings Credit Union (Coast Capital Savings) in 1981. In 2004, Robin left Coast Capital to set up Coast Appraisals as an independent local real estate appraisal company. When Robin’s not actively appraising, you’re likely to find him playing “old timer’s” soccer with Bays United, on the golf course or enjoying a Guinness and music in the Quays Pub in Galway, Ireland.
Heidi Scheper, AACI, P.App.
A 25-year member of the Appraisal Institute of Canada, Heidi brings extensive appraisal experience from her work both with private companies and crown corporations/government; through her career, Heidi has developed broad based experience in a variety of areas, including valuation, analysis and consultation of residential, commercial, industrial, development and acreage properties along with special use properties. Heidi grew up in the Netherlands, where she was a competitive speed skater. When she’s not appraising, you can most likely find Heidi outdoors; skiing, hiking, or (occasionally) wielding a golf club. Heidi’s other hobbies include singing and knitting.
Diane Langley, CRA, P.App.
Diane’s experience working as a residential appraiser in Victoria spans more than a decade, including time with Niemi Laporte & Dowle Appraisals and Mills Appraisal Group. Prior to becoming an appraiser, Diane’s career envelops work in finance, and management of an interior design company; these experiences allow her to bring a broader perspective outlook to her work at Coast. Diane is very active in volunteering, evidenced by her extensive work with non-profit organizations such as Victoria Hospice Society and Rotary Club, where she was the first female Club President. Outside of her career, Diane enjoys culinary and resort travel experiences, getting outside with her dogs and gardening.
Madonna has worked in the real estate industry since 2006, working in both project and property management capacities. Prior to joining Coast Appraisals in 2014, Madonna worked as a development coordinator for Vancity Credit Union. Madonna’s credentials include a Project Management Professional (PMP) certification and Leadership in Environmental Energy and Design in Building Design and Construction (LEED BD+C). Madonna is a Candidate Member with the Appraisal Institute of Canada (AIC) and is currently working towards her CRA designation. Outside work, Madonna likes to hit the road and explore, from the major locations to the most remote towns.
Suzanne Cruz, BSc
Suzanne brings a keen interest in working with people to her role at Coast, evidenced by her education and extensive background in community support programming before taking the leap into real estate. Suzanne joins the team after working at Niemi Laporte & Dowle Appraisals, where she became a Candidate (AIC) Residential Appraiser in 2016. Originally from Terrace, Suzanne holds a Bachelor of Science in Psychology from the University of Northern BC. Suzanne was drawn to the coast in 2013; outside of work, you will find her actively exploring Vancouver Island – running, hiking, kayaking, and playing with her puppy at the dog park.
Mandy Butler, BSc
Mandy’s entrepreneurial spirit and innate aptitude for organizing information and numbers attracted her to work towards completing her CRA designation and becoming a residential appraiser. With a diverse professional background including credentials in Science and Biochemistry, Mandy’s experience includes working as a promotions director for a major media company and sole owner of a printing and graphic design firm. When Mandy is not at work, she can commonly be spotted race-walking around town, or exercising her keen skills with Rock Paper Scissors.
Veronica’s relentless drive for detail and accuracy, combined with her passion for real estate attracted her to become a residential appraiser. With a background in strategic management in HR and business development roles, Veronica thrives on developing her technical knowledge and skills, evidenced by a BA with high distinction from the University of Toronto and technical education from the University of BC (real estate) and BCIT (finance). Veronica’s career has allowed her to live in major cities including Hong Kong, London, Toronto and Vancouver; a country girl at heart, Veronica was drawn back to the Island, where she resides with her husband, two kids and Labradoodle.
An AIC Candidate studying real estate at the University of BC since 2016, Taylor has a passion for learning and growing. Previously a student at University of Victoria working on a Bachelor of Science (BSc) in Geography, Taylor plans to return to complete her degree program in the future. Taylor is committed to giving back to the community through volunteering; she spent two years as a volunteer fire fighter before she began her schooling at UBC. When she’s not working or studying, Taylor enjoys getting outside, hiking the west coast, running or spending days exploring Vancouver Island’s beautiful beaches.
Stephanie joins the team at Coast with a demonstrated track record in real estate administration and sales, including past positions held with Chard Development, Anthem Properties, Abstract Developments and Cielo Properties, where she was key in coordinating sales and closing processes and contract documentation. With an uncanny ability to keep things organized and running smoothly in almost any situation, Stephanie’s recognized among her peers for her knack (and passion!) for creating high functioning Excel spreadsheets. When she’s not working, you’ll most likely find Stephanie exploring the local music, arts and culture scene.
With a family background in the appraisal industry, Rebecca was attracted to Coast for the opportunity to contribute to a dynamic organization while learning and honing her skills. With a strong background in customer service and administration, Rebecca thrives in fast-paced environments where she can demonstrate her keen problem solving critical thinking capabilities. Rebecca also actively works as a yoga teacher, which allows her to work closely with people to harness their own abilities. Outside of her work, Rebecca enjoys hiking, rock climbing and traveling; she also likes to decompress using painting as a form of meditation.